Email Discussion Groups
If you're looking for a cost effective way to communicate with other CBORD users, then join one of our CBORD Mailing Lists. There's no better way of obtaining information on trends in foodservice or sharing implementation tips with a variety of professionals in healthcare, business, college and even school foodservice environments. Follow the easy instructions and subscribe right now to become an active participant on a CBORD Mailing List.The TPS Mailing List and the FMS Mailing List are for CBORD users only. To subscribe, send e-mail to webmaster@cbord.com. For more details, read on!
Online Answers Abound
One of many excellent reasons for attending CBORD's Annual User Group Conference
is having the opportunity to chat with fellow system users and exchange ideas
and lessons learned from experience. In fact, CBORD clients find these
user-to-user exchanges to be so beneficial that they think they should happen
more often! Toward that end, CBORD has created two online Discussion Group
Mailing Lists, where users may chat via email any time of the day or night. The
lists are:
- FMS: For users of CBORD's foodservice, dietary, and clinical software management systems
- TPS: For users of CBORD's ACS/AB, ACCESS 5, OmniONE, OmniACCESS, Odyssey PCS, HMS CBORD, and Odyssey HMS
There are also discussion groups for users of CBORD's CS Gold, CS Housing, and Micros systems connected to CS Gold. These are not administered by The CBORD Group, Inc. More information on these discussion groups can be found on the Card Systems Customer Support site.
All of these User Discussion Lists are a "closed" mailing list environment. This means that CBORD participants need to subscribe and be verified as a CBORD client in order to participate. This is done to ensure the discussions can be frank, open, and honest. Only a few select CBORD employees are allowed access to the exchange, so users can be assured that it is their list, not a CBORD sales vehicle.
To become a member of a discussion group, you must have access to the Internet and email capability. Send an email to:
In your message, include your name, organization, job title, what CBORD products you use and what list(s) you want to subscribe to. After you subscribe, if you would like to send a message to the group, or reply to one, use one of these addresses:
- tps@fafnir.cbord.com if you have subscribed to the TPS list, or
- fms@fafnir.cbord.com if you have subscribed to the FMS list.
You should see new messages posted within a few hours, depending on your system.
The discussion group has been used to good effect by clients of both divisions. Subjects of discussion have been varied, and include topics such as how much to charge for ID cards, the best way to generate nutritional labels, use of CBORD software with vending operations, randomly assigning lottery numbers using HMS, running CBORD systems in the Windows environment, use of temporary ID cards, Diet Office/HL-7 interfaces, CBORD system operator job descriptions, and renal diets, just to name a few. Considering that there are only about 200 participants on each list at the present time, imagine the range of topics which might be discussed if all CBORD users participated in this forum!
For those of you who hesitate to sign up for yet another email group for fear of being inundated with too many messages, don't be concerned. The CBORD list supports something called "digest mode," which causes you to receive only one message that contains all the day's messages (if there were any). The digest even contains a "table of contents" of the day's messages. The advantage of digest mode is that your email box is less cluttered; the downside is that it can sometimes be harder to reply to individual messages when they are all in one email. You choose whichever mode you prefer.
The discussion list is not a substitute for telephone support. It is a forum for the uncensored exchange of ideas and knowledge. Users should feel free to raise any CBORD-related issues they like. If you have questions about how an application might be used in a particular setting, or how to attain a particular end result, chances are good that other users have "been there, done that" and are willing to talk about their experiences in detail. It is an excellent, and often entertaining way of being exposed to new ideas - and who can't benefit from a few new ideas now and then?
So try it, you might like it! And if you don't, no harm done, you can easily "unsubscribe" from the group, a process that is just as easy as signing on. Send an email message to:
webmaster@cbord.com
and include the words, "unsubscribe fms <your email address>" or "unsubscribe tps <your email address>" in the message. Your name and address will be removed from the list.
